After having a very bad experience with another local plumbing company (I am in the Chapel Hill area) who came to our location more than five times without making any progress on diagnosing or resolving our mysterious plumbing issue (a main level toilet that was spouting water when an upstairs toilet was flushed), we finally decided to look elsewhere. After briefly speaking with Darien at Poseidon Plumbing, a technician came out to diagnose our problem. Mark, the technician, was--unlike the technician at other companies--extremely prompt, friendly, and--best of all, extremely communicative. He was able to patiently and clearly answer all of my questions, explain his diagnosis and share photos of our sewer line. He answered all of my questions throughout the process with infinite patience, showing excellent problem solving skills and an impressive knowledge of his field. We eventually hired him to replace our main sewer line, which was a very large job. He worked tirelessly for three days straight, one of which was both cold and rainy. Mark was on time, dependable, friendly, and one of the hardest workers I've seen. On the rainy day, he was out in our yard working on replacing the pipe from 8am to 5pm with no apparent breaks, despite me urging him to take a break or come in if needed. Mark's work was excellent, and we cannot recommend him enough. I'm looking forward to working with Poseidon on all of our future plumbing work, and will enthusiastically recommend them to anyone in need of a plumber. Outstanding company!
Mr. Rodney Edwards was a fantastic help and resource in solving our issues with our water heater. When it soon comes time for full replacement, we look forward to calling Poseidon once again!Both he and our customer service representative were an incredible helping us navigate potential costs, and very kind even through our questions and frustrations with our situation.Thank you once again!
Rodney was so professional and I would highly recommend him & Poseidon plumbing. He is very educated in his field and takes pride in his work!Although initially when given the estimate, I thought it was a little pricey...but with receiving the quality of work, the technicians photo before he arrived, the text/email reminders, the detailed summary with photos on the receipt afterwards... I would rather pay a little more for that; and will definitely be using them again.
I am so grateful for Poseidon’s Plumbing and specifically their plumbing technician Rodney for the excellent, quick and professional service that they offer! Now I have Poseidon’s Plumbing on speed dial for all my plumbing needs! Thank you Poseidon and Rodney for doing so a great job every time!
Excellent work and communication from Mark Bailey! Even though our plumbing problem went deeper than we anticipated, Mark was super helpful in getting things expedited to fix our issues. The membership has already paid for itself with these services needed. Thank you!
Rodney Edward's was my plumer today, I enjoyed talking with him about all the things that need attention.He was so knowledgeable concerning all my questions which he answered. I'll always call on Poseidon Pluming for all my pluming needs.
Mark Bailey replaced 2 faucets (kitchen and vanity), replacing old copper plumbing in both; updated line to the refrigerator water/ice maker. Excellent job, everything looks great and works as it should. Also corrected a water heater leak problem (old water heater) and checked the crawl space as we were not sure pipes were ok after the temperature going to 14 degrees a few times. wegive him an A+_.
With emergency issues I was able to quickly reach a live person when I called, the appointment was scheduled quickly and person responding (Mark Bailey) arrive on time. Mark was professional and communicated issues and options well.
Rodney came quick to fix a broken main line. It was a tricky job but Rodney was able to get it done in a timely and professional manner. I also felt that the price was very reasonable given the amount of work. Would absolutely recommend and use in the future.
Great customer service and fast response time , noticed a leak in my well house yesterday and called Poseidon late yesterday evening and they showed up this morning and took care of the issue . Highly recommended!!!
Everything about this experience was positive! From the first phone call until our technician left. First off when I called I spoke to a human being who was kind and incredibly helpful, she reassured me that help was in the way. When our technician arrived he was very professional and extremely knowledgeable. He explained everything that he planned on doing before he got started and gave us an exact quote so we could be prepared. He fixed everything during his visit so my family had almost no down time. Thank you so much and I will definitely be recommending this company to anyone who asks.
Mark Bailey came out and solved our issue quickly. Nice guy and easy to work with. We've now had two visits from Poseidon and I can say that I'm really pleased with how professional and organized they are. If you want something fixed quickly - give them a ring.
Mark at Poseidon Plumbing is great! I had an outside drain problem, he came the day I called & worked hours in this storm and allIs working great!!! Poseidon provides excelllent work, responds quickly and has never let me down. It is so great to have access to a reliable service. I will always use them for my plumbing needs & would highly recommend this company!
Prompt, professional service. Beautiful work done in a very timely manner. The contractor, Mark Bailey was great. He was professionally dressed, friendly and informative. 10/10. I would definitely use this company again.
Mark is extremely knowledgeable and does great work. We had a problem with the new faucet dripping and he came out and found no pressure relief valve so our water pressure was sky high. Fixed our problem
Poseidon Plumbing did an excellent job replacing our water heater, and they were able to do it the same day that we called about a small leak. Rodney knew what he was doing and was a pleasure to work with! I will use their services again.
Had a plumbing emergency on a Saturday. Poseidon had someone out within 90 minutes of my call and worked until after dark to fix the problem. Rodney was great. Will be my first call if/when something goes wrong again
Poseidon Plumbing came and replaced our water heater in one day even if that meant that Mr. Rodney Edwards will be going home almost 10pm on a Saturday night and 2 days before Christmas ! He did such a great job and made sure everything was working great. Thank you so much!
Mr. Edwards was very courteous. He reviewed the situation and quickly instructed us of the best remedy. He explained his process and progress. He also gave us next step scenarios, if required. Would definitely call on him again for our plumbing needs.
Poseidon Plumbing LLC in Mebane, NC serves as a prime example of why consumers seek local news channels to conduct in-depth investigations about companies who could potentially be engaging in unscrupulous practices. In this case, I have come across some concerning practices that highlight the importance of thorough research and seeking advice from trusted professionals I know in the claims assessing and home services industries when dealing with home project and repairs. It became evident to me that Mr. Bailey's project and repair quotes were unreasonably inflated. To confirm my suspicions, I enlisted the help of my contacts, who provided valuable insight into what I should be observing and the estimates I should expect. During this process, I noticed that Mr. Bailey, without any issues, was able to generate different quotes for other projects I was considering, which he started with, although he conveniently blamed the internet connection for his inability to provide an immediate quote for a reportedly routine repair for which I had initially contacted Poseidon about. However, he was never even connected to my Wi-Fi network, as I had not shared that information with him.This experience served as a strong reminder of the significance of referring to reliable sources like the Better Business Bureau website, along with seeking opinions from neighbors and community members to choose reputable companies known for their fairness, integrity, reliability, and exceptional services.As expected, Poseidon Plumbing may try to dismiss my account by claiming they have no records of me in their system. However, the validation of my experience does not require revealing my full identity. While I have omitted specific details for brevity, my focus remains on highlighting the actions of a named employee of the company.
Good service, organized approach, fair pricing. Mark was very knowledgeable and professional despite me being admittedly difficult during the initial estimate. Will be saving for future repairs as well as requesting Mark as a technician.