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Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Poseidon Plumbing

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Poseidon Plumbing nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Poseidon Plumbing will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Nathan A.
1716865820
$840 to unblock a main drain line in my house. Took about half an hour. Had them come back out because water was messed up to see if was related. They said they would look for free but still charged me $84 bucks. Highway robbery. Technician was good. Company is not.
Ellen B.
1716652289
Great service! Rodney Edwards was knowledge, quick & efficient - it ended up being cheaper than I expected to fix the leak in our crawlspace considering he came out on a Saturday. Technician was at our house less than 24 hours after calling the company. 10/10, would recommend to anyone!
Jason L.
1716401607
Mark was prompt and professional. Great to work with!
Elbert&Chon G
1716224357
I called poseidon plumbing to See how much it would cost to have my hot water heater replaced. The 3 estimates I were given were more expensive than any other plumbing company. that upset me Because I am a repeat customer of poseidon plumbing. I was told $1800, $2510 and $3600. I ended up going with another company and getting the whole entire job completed for less than $1200.
Brittney G.
1715813964
Mark was amazing and got our hot water working again. Will definitely use Poseidon in the future!
Kimberly B.
1714232534
The tech was very nice but this business is to expensive for me being a 1st time homebuyer.
Matt C.
1714060887
Mark Bailey was great, fast and professional.
Melissa S.
1713995226
Customer service was good but oh my goodness their prices are out of this world I almost had a stroke. My toilet was clogged by a plastic hair clip and the technician tried using a snake to unclog it but it didn’t work and was told he could pull up the toilet which would be an additional charge which the original cost was over 300. or they could replace the existing toilet for 1200. I could have replaced all 3 toilets in all my bathrooms and have money left over for this price. Technician left and my toilet is still logged and 300+ less in my pocket for maybe 20 minutes of work that didn’t work. The technician left and I went to Lowe’s purchased a new toilet and a friend assisted me with bringing it in the house and we installed it for less than 200.00
Christopher P.
1713962224
Mark Bailey was terrific. Very professional and friendly. If the need arises, I will definitely use you in the future.
BJ W.
1713631190
Great service from initial phone call through project completion. Rodney Edwards was professional, friendly, and thorough, not only quickly inspecting the issues and plan, and providing a quick written estimate, but informed us every step of the way on what he was doing, making sure to limit the time our water was off during the install and cleaning up along the way. New spigot installed on our exterior in no time, and email with pictures, details, and warranty sent after completion. I also appreciate the initial text from Poseidon that told us who would be coming to the house, what time to expect them, and a tracker to know how far out they were. They really set the bar high for other professionals and we will absolutely use them for all future plumbing jobs!
Breanna G.
1713568750
I’m so grateful that Poseidon Plumbing was able to get my water heater working again. They showed up on time and on the same day that I called! Cohen provided us with a great customer experience, so I will call on them for any plumbing issues in the future :)
Tammie F.
1713552404
Mark was awesome to work with. He was very kind and professional and explained everything in detail. I would use his services again.
Rita C.
1713550443
As a new customer, I appreciated the quick response time, professionalism and experienced tradesperson that was assigned to my request. Mark Bailey was able to diagnose and recommend whether I needed a complete replacement of a faucet or he could successfully rebuild it. Very relieved it was the latterThanks, Mark and Poseidon. Always like to support our Vet businesses too.
Elizabeth C.
1713302247
Mark Bailey was prompt and efficient. Fixed my problem!
Rose S.
1712957871
I am very pleased with the prompt service I received today from Poseidon Plumbing. I especially liked Rodney Edwards, who was the plumber who was sent to my house. He was very knowledgeable and professional I highly recommend him as a plumber. Thank you all so much for your well done job today.Rose M Schwartz
Ms. S.
1712940625
Very thorough, knowledgeable and professional will definitely use and recommend for all plumbing needs
richard H.
1712676136
Mark was professional and very efficient. Would highly recommend.
Leo Q.
1712170771
Rodney did an outstanding job!
Brian A.
1711586074
Rodney Edwards was excelllent and we would feel very comfortable with having him come back to work on any future problems.
The Paper P.
1711486085
Updated review 3/26/24Had multiple plumbing issues which Rodney Edwards was able to diagnose and resolve same day! Great communication and her was very polite and respectful! Will be doing business with them again in the future!I had a leak under one of our bathroom sinks and called Poseidon. They were able to schedule for that same day and sent out Chris V. as our technician. Chris was extremely helpful and polite and he quickly diagnosed and resolved the issue as well as fixing a leaky faucet outside our house too. Pricing was reasonable and I will be using Poseidon for future needs.
Christine C.
1711485680
I appreciated that Poseidon responded so quickly to my call. They sent Rodney Edwards, a smart, friendly, & competent professional. Based on his experience, Rodney cut into a wall in exactly the correct spot for locating & replacing a leaking pipe fitting. And the fee was entirely reasonable. I would recommend Rodney & Poseidon Plumbing.
Tadashi T.
1711401979
Mark did an awesome job with repairing my water heater. Would highly recommend him and Poseidon Plumbing.
Janelle Haynes (.
1711115338
Mark Bailey was great!
Jay P.
1710774915
He went right to the Problem and fixed it fast thank you !
Katonya S.
1710630038
Rodney is very good at his job. He’s very knowledgeable and takes the time to explain the work. He also makes sure that his work is done correctly. We will use this company again!
Bruce R.
1710451838
Shout out to Mark Bailey for an OUTSTANDING job today! He was very professional and courteous. He was able do diagnose my plumbing issue quickly and had it fixed in no time.
Mike W.
1710361152
Rodney was very professional and did a great job! Would recommend to others.
Robert H.
1710004427
Poseidon Plumbing to the rescue AGAIN! Rodney is THE MAN!! Very prorfessional and did an Outstanding job addressing the problem! Would definitely use Poseidon again for any of my plumbing needs.Robert
Barbara P.
1709671088
Very good service. Pleasant to deal with. I would have Mark Bailey provide service for my plumbing problems in the future. He was thorough and thoughtful.
Chris W.
1709626527
Mark arrived on time, was efficient, and personable. He remained focused on what he was doing and was always willing to answer any questions we had. I'd highly recommend asking for Mark to help you with your plumbing issues.
Guzman
1709314054
Good experience with Poseidon Plumbing. Mark Bailey is prompt, thorough, and did a great job on replacing and installing my new water heater
Miriam J.
1709156174
After having a very bad experience with another local plumbing company (I am in the Chapel Hill area) who came to our location more than five times without making any progress on diagnosing or resolving our mysterious plumbing issue (a main level toilet that was spouting water when an upstairs toilet was flushed), we finally decided to look elsewhere. After briefly speaking with Darien at Poseidon Plumbing, a technician came out to diagnose our problem. Mark, the technician, was--unlike the technician at other companies--extremely prompt, friendly, and--best of all, extremely communicative. He was able to patiently and clearly answer all of my questions, explain his diagnosis and share photos of our sewer line. He answered all of my questions throughout the process with infinite patience, showing excellent problem solving skills and an impressive knowledge of his field. We eventually hired him to replace our main sewer line, which was a very large job. He worked tirelessly for three days straight, one of which was both cold and rainy. Mark was on time, dependable, friendly, and one of the hardest workers I've seen. On the rainy day, he was out in our yard working on replacing the pipe from 8am to 5pm with no apparent breaks, despite me urging him to take a break or come in if needed. Mark's work was excellent, and we cannot recommend him enough. I'm looking forward to working with Poseidon on all of our future plumbing work, and will enthusiastically recommend them to anyone in need of a plumber. Outstanding company!
Alecia M.
1709069726
Mark was excellent - very fast and did a great job installing our home water filter.
Libbie G.
1708611320
Thank you for the prompt repair and politeness of Mark.
Shannon S.
1708126689
Rodney was so professional and I would highly recommend him & Poseidon plumbing. He is very educated in his field and takes pride in his work!Although initially when given the estimate, I thought it was a little pricey...but with receiving the quality of work, the technicians photo before he arrived, the text/email reminders, the detailed summary with photos on the receipt afterwards... I would rather pay a little more for that; and will definitely be using them again.
Hussein R.
1708124995
Rodney did a great job. He was fast and explained all the work with great detail. Will use them again. Thanks again.
kimberly G.
1707608443
I am so grateful for Poseidon’s Plumbing and specifically their plumbing technician Rodney for the excellent, quick and professional service that they offer! Now I have Poseidon’s Plumbing on speed dial for all my plumbing needs! Thank you Poseidon and Rodney for doing so a great job every time!
Sepp H.
1707520765
Excellent work and communication from Mark Bailey! Even though our plumbing problem went deeper than we anticipated, Mark was super helpful in getting things expedited to fix our issues. The membership has already paid for itself with these services needed. Thank you!
Caroline Jeffries (.
1707350357
Rodney Edward's was my plumer today, I enjoyed talking with him about all the things that need attention.He was so knowledgeable concerning all my questions which he answered. I'll always call on Poseidon Pluming for all my pluming needs.
Cal B.
1707338057
Rodney Edwards was prompt, efficient, and very clear in his explanations of our problem and subsequent repair. W recommend him very highly.
Rebecca N.
1706994576
Rodney Edwards was absolutely amazing! Knowledgable, kind, and was completely transparent about expenses and the work needing to be done. Thank you!
Ann H.
1706732069
Mark Bailey replaced 2 faucets (kitchen and vanity), replacing old copper plumbing in both; updated line to the refrigerator water/ice maker. Excellent job, everything looks great and works as it should. Also corrected a water heater leak problem (old water heater) and checked the crawl space as we were not sure pipes were ok after the temperature going to 14 degrees a few times. wegive him an A+_.
Parrish P.
1706649272
The technician, Mark Bailey, arrived in a timely manner, listened to the issues, and found the problem. He had the parts on his truck and had my water issues resolved in a few hours.
Lucy N.
1706630011
With emergency issues I was able to quickly reach a live person when I called, the appointment was scheduled quickly and person responding (Mark Bailey) arrive on time. Mark was professional and communicated issues and options well.
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