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Accessibility Statement

Accessibility Assistance. Alternate Method. If you have difficulty using or accessing any element of this website, or on any mobile application or tool provided by us, please feel free to call us at 336-202-1287 or email us at poseidonplumbingnc@gmail.com and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or method that is accessible for you consistent with applicable law (for example, through telephone support). Goal of Accessibility. We are committed to providing a positive customer experience to all our customers and potential customers, and to promoting accessibility and inclusion for all. Our goal is to enable our customers and potential customers to successfully gather information and transact business through our website, applications, and other technology platforms. Whether you are using assistive technologies, such as a screen reader, a magnifier, voice recognition software, or captions for videos, or other assistive tools, our goal is to make your experience successful and enjoyable. Actions. We are actively taking a wide range of actions and devoting resources to further enhance the accessibility of our website and other technology. Here are some examples:

  • Working with our technology team to review our technology, measuring our website and other technology against the WCAG2.0/2.1AA guidelines for items such as text-equivalent for non-text items, etc.
  • Enhancing keyboard navigation
  • Engaging an outside accessibility consultant to ensure the widest possible range of accessibility
  • Adding captions to video content
  • Testing our website and other technology on a periodic basis
  • Offering alternate methods of doing business and communicating with our company, such as through telephone communications
  • Soliciting feedback and suggestions for improvement regarding accessibility
  • Providing training to our employees regarding accessibility issues
  • Working with our third-party technology vendors to promote the accessibility of third party components in our technology environment

Ongoing Effort. Although we are very proud of our completed and in-progress accessibility efforts, we view accessibility as an ongoing effort and will continue to expend resources to ensure the widest possible range of accessibility. Feedback. Please contact us at us at 336-202-1287 or email us at poseidonplumbingnc@gmail.com if you have any feedback or suggestions as to how we may improve the accessibility of our website.

Date First Added: September 5th, 2023

Meagan D.
1733235328
We worked with Mark to replace our disposal that was leaking. He was wonderful and easy to work with…and did a great job. He even went above and beyond by completing an additional small fix to our faucet. Highly recommend Mark and the entire Poseidon team! 👏🏼
Gil L.
1733179687
Poseidon Plumbing's Brad Moore did a five-star job for me in addressing a serious slab leak at my property. From his initial assessment of potential causes, an excellent recommendation for a leak locator, fair and honest estimates for a range of solution options, and of course a stellar job on the final repairs. Highly recommended.
Diane W.
1732905459
Mark Bailey arrived promptly this morning following the Thanksgiving holiday. His performance throughout his visit was professional, helpful, and courteous, as worked through the problem with the hot water heater. Mark answered all of my questions,and handled everything efficiently.He did an outstanding job.Thank you very much.
Nancy W.
1732656986
Placed emergency call due to water leak. Receptionist responded positively and was most accommodating of my situation. At 8:30, I was promised that a technician would be onsite between noon and 4 pm. I was pleasantly surprised that Mark Bailey arrived at Noon and quickly evaluated my plumbing problem….provided a quote and completed his work inclusive of clean up by 2:30 pm. Mark was kind, courteous and most qualified in his diligent repair. He also completed the plumbing inspection with recommendations for improvements….however, there was no “hard sell” which I found most refreshing. This approach has yielded a loyal customer. Happy Thanksgiving!
Reese D.
1732573023
Professional, on Time, Hard Worker. Listened worked with I wanted. Call Mark if you need plumbing done! Great experience!
P B.
1732316307
Mark Bailey did a wonderful job! Thank you!
Gail R.
1732204363
Great service .Mark Bailey is a friendly and knowledgebale man. he went above and beyone and i would highly reccommend him nd poseiden. I would definetely call them again if and when we need service.
Anita V.
1732146271
Brad replaced the inner workings of our commode and he replaced the cutoff for our washing machine. He is very competent, polite and knowledgeable. I would highly recommend.
Marti W.
1731974107
I thought Brad Moore was very professional. Very courteous answered. All questions gave me three quotes as to what the price was going to be and his partner Chris very professional very courteous couldn’t have asked for any better thank you Marti Williams.
Jim C.
1730770041
Technician Mark was punctual, knowledgeable, efficient, and courteous. He was professional in his approach to diagnosing and fixing our home's plumbing issues. I highly recommend Poseidon Plumbing.
Susan F.
1730575965
Very professional, knew what he was doing. Very impressed will use them again.
Mateo S.
1730411181
Mark was awesome! Was very informative and answered all my questions happily. Usually when something goes wrong in your home it’s a bad experience but the service I got made it a positive one.
Sam B.
1730304897
Mark was great, very promt and professional.
Tamera S.
1729796354
Mark Bailey was friendly, knowledgeable, thorough and shared advice regarding some things he found during all plumbing inside house. Poseidon is very reasonable compared to other plumbing companies. Quick service.
Vickie S.
1729623300
They were proactive in keeping me informed when and who to expect as my tech including a picture with bio. Mark Bailey was the best! He explained everything to me in detail, was very professional and left his work areas immaculate. Will definitely be using Poseidon for my future plumbing needs.
Eric C.
1729107968
Mark was awesome and your team was able to come out and fix the leak same day.
Jolinda C.
1728588865
Mark was timely and completed all the work efficiently and provided useful tips for future care of my home
Jacob C.
1728324685
Mark Bailey did a fantastic thorough job. He resolved my problem and helped educate me to avoid it in the future. I would ask for Mark next time you need something done.
Deborah V.
1728310889
Mark was prompt , professional and informative- took care of our issue quickly
Lindsay K.
1727881883
Mark Bailey was great! Efficient, quick, and knowledgeable.
David M.
1727817109
Prompt, professional service. Beautiful work done in a very timely manner. The contractor, Mark Bailey was great. As I said in my previous review, we used this company a second time for all of these reasons. This was a two day job, complete replacement of 1950s plumbing both supply and drains. Outstanding work. Will use this company again and highly recommend to any others who want professional work that will be done correctly.
RLM
1725925952
Chris was knowledgeable, professional, didn't waste time in assessing the overall situation with the Rheem Heat pump water heater and gave a few pointers about water usage etc. Would recommend to a friend.
Joyce S.
1725030238
Mark Bailey @ Poseidon Plumbing is great. He showed up on time was very professional & courteous & explained what he needed to do and the cost. Their inspection saved me money in the long run because he found a problem, fixed it & prevented damage it could have caused. He didn’t rush thru the job and made sure everything was working well. He even helped me with an unrelated problem at no Charge! Mark & Chris have always responded the same day I call with a problem. I would highly recommend them for any plumbing issues you may have.
Ashley S.
1724687471
YAY! We have water again! Thank you Mark! Moved to the area a couple days ago to realize our over-decade old hot water heater was full of sediment and sulfur smell. And the safety thing on top was donezo. Called a couple places but chose Poseidon plumbing. Their communication to schedule the appointment and keep in touch with us was top notch. Mark Bailey showed up right on time, and immediately got us going with the new tank. Talked to us about pipe upkeep, house foundations, water filtration systems, answering questions we had about these things. My 5-year-old son was also smitten with wanting to watch Mark work, and offer him a snack. Mark was kid friendly, and gave Matteo Bear an awesome scuba adventure book and coloring sheets and crayons! Bear's sitting here now with them. Mark is super friendly, knowledgeable, professional, and efficient. Definitely helps our move in go smoother too. Thank you thank you thank you! I'll be recommending Poseidon to anyone and everyone.Photos are of the cute book and coloring... Because a photo of a new hot water heater is honest, but less fun.
Adeline W.
1724158868
Mark provided excellent service. I Will certainly use Poseidon in the future.
Marcia L.
1724097148
Mark Bailey was very helpful, professional and thorough in his description of the issues and work that needed to be done. I appreciated his help and kind demeanor
Vonda W.
1723351391
This company was able to find and fix the problem within the first ten minutes of visit, Mark Bailey was very nice and explained everything to me from the cause of my leak and how to even get my bill adjusted from this issue. Thank you again for being the best service company to solve my two year ongoing issue that no other business could not fix.
Alex M
1723217626
It was a great service. It was very professional from the initial phone call all the way up into the full service . The technician explained everything very thorough and answered all of my questions and informed me of any future possible complications that may appear due to old how old the pipes are. If issues ever arrive I know who I'm calling
Mike V.
1722977979
Mark came when he said he would come. He did what he said he could do and finish the job in a timely manner. Couldn’t ask for more.
Wintralene Angelette F.
1722899361
Poseidan came out the same day that I called. Mark B. was very professional and efficient in assessing and repairing my plumbing issue. Highly recommend them!
Kelly Chauvin K.
1722889438
Prompt, courteous, and knowledgeable service. Mark was wonderful in taking time to explain what was needed and why.
Lucas E.
1722826667
Mark was amazing! It's been a week now since he replaced the line running to my septic. Everything has been smooth sailing, he was great!
Todd W.
1722602210
I found Poseidon online, looked at their reviews and choose them based on being locally-owned and operated by a veteran. I completed an online work request at 11 pm at night and got a call from Poseidon at 8 am the next morning. Mark Bailey arrived at 10:15 when he finished his 1st stop of the morning. Mark was friendly and professional. He assessed my water heater problem, made recommendations and waited patiently while my wife and I made a decision. He proceeded to remove and re-installed a new water heater in a short time in a very cramped crawl space. I would highly recommend Poseidon and Mark to friends and family. I hope not have any plumbing issues in the future, but Poseidon will be my one and only phone call!
Sheila D.
1722515283
Mark was great and professional. Good experience and will definitely call again if needed.
Denise M.
1722264465
Excellent service. Mark Bailey was very professional and friendly. Thank you for the prompt service.
Chris A.
1722036636
Chris Vozzo and Poseidon Plumbing were able to make a service call to my house the same day for a repair. Afterwards, the whole house inspection identified a couple of other age related problems that need to be addressed. At no time was I pressured into doing something. He gave me the findings, explained it to me, answered my questions and respected my decision to wait a bit. The work was priced competitively and fairly and by all appearances done well. When I decide the time is right to address the other issues there will be one call I make and that's to get on their schedule.
Richard C. V.
1721760334
Mark Bailey did quality work and came very quickly
Ava P.
1721747964
Mark was professional and knowledgeable!Did a great job fixing the leak.
Livis F.
1721160511
We had an emergency and they came over promptly and solved the issue!
Jenny T
1721080755
Excellent service, thorough, awesome experience!
Anthony LaBanca (.
1720713969
Mark did a thorough job and is very friendly.
Mary F.
1720614288
He did a good job and very pleased
Diane B.
1720556944
Mark Bailey came in a timely manner, checked all that I wanted done, gave me the options. Once I decided he set to work right then and there. All in one day!I will call upon this company in the future, hoping to get Mark again.
Ava H.
1719955671
Mark Bailey was very professional and got my leak fixed quickly.
Mike M.
1719873034
The company has excellent communication, sending appointment details and updates by email. Mark Bailey was professional, courteous, and explained my numerous questions. I opted for the full house inspection, which was worth it. He pointed out a couple trouble spots. He did the repair same day.
Anne T.
1719640471
We have a brand new house that should not be having any plumbing issues of magnitude. But for months, we were plagued by water issues. At my wits end, I looked for a new plumber, and found you guys. Within minutes of my query, the dispatcher called and texted, and showed respect, empathy, and professionalism. They were ready to send someone within 2 hrs! Also, while on vacation in Germany, even with the time difference, they sent Mark Bailey out to diagnose and fix the problem. They communicated with us and our Housesitter every step of the way, again with great respect and professionalism,fixed the problem, and sent us a detailed report by phone call and email. We had no worries that things would get out of control at the house on our absence, and we didn’t have to spend much time thinking about the unexpected problem—we just got to enjoy our long-planned vacation with peace of mind! I can’t recommend them highly enough.
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