Mark Bailey was excellent with putting in an undersink reverse osmosis system that I purchased. He never worked with this brand before but was able to figure it out with great expertise. In the process, he also identified that my plumbing was not ideal and going to cause a major clog eventually. He was able to explain it to me (someone with no experience) in an understandable way. It was easy to see his point about the pipes being forced into position to fit my old drain connection to the garbage disposal but now the water sits in the disposal instead of draining out properly. Everything was much pricier than expected, especially with the extra work recommended, but Mark was working under my sink and in the crawl space all day to create a new drain system. In the end, installing the RO system was the easy part. He worked hard!! He also suggested other things to improve safety but was not pushy about it, which I appreciated. Will be a task for another visit. Thanks Mark!
Addendum- had two slow leaks with the RO system so asked for Mark to come back. He was able to fix one but the other appears to be an issue with the product part. Mark patiently diagnosed where the leaks were coming from and sat for a while after fixing one to make sure it didn’t leak again. He also helped explore how to maintain the system with me. Appreciate all his hard work!
Response from the owner:It was a pleasure completing this installation for you! Thank you for taking the time to leave this wonderful 5-star review! If you need us again, please don't hesitate to reach out.